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Software??

Posted: Thu Apr 11, 2019 9:13 pm
by cassapo
Hello, I have the IU stop problem, why?
How can I solve this?
When I reboot the phone, I can touch normally in the phone, but after 2 minutes the error appears and the phone block and stay very, very slow.
I already did factory reset, but after a while the error come back.
Image in attachment, are in Portuguese.

Re: Software??

Posted: Sun Apr 14, 2019 1:37 am
by blackview_admin
If a factory reset WITHOUT loading a previous backup after that can't solve your issue, unfortunately you'll have to contact your seller to have your phone replaced under warranty, as it looks like an hardware fault.